Placing an Order with At Your Service Subscriptions

Before continuing, you must read our policies and procedures section below. By placing an order, you expressly state that you have read them and understand and agree to the terms and conditions set forth.

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POLICIES AND PROCEDURES OF AT YOUR SERVICE SUBSCRIPTIONS

All changes in policies are in boldface type. When you place an order, it is expressly implied that you fully understand the following:

  1. Payment may be made in 2 different ways: (a) Check or Money Order made payable to At Your Service Subscriptions is due at the tine the order is placed, or (b) Credit Card to be charged at the time of shipment, with a small deposit held on account. Credit Card orders can only be shipped to the billing address of the Cardholder, unless prior arrangements are made.  DO NOT SEND CASH. Non Prepaid orders are charged an additional 4% surcharge. Credit Card orders are always considered "Non-Prepaid". Credit Card deposits are the larger of $ 40.00, or 25% of your largest last 3 orders, and is due at the time the first non-prepaid order is placed. All payments are due and payable in the city of Rowlett, Texas. Dallas County. The outstanding balance of past due accounts shall bear interest from the date due until paid at the rate of 1 1/2% per month (18% per annum). You must decide how you are going to pay for your order at the time your order is placed, or else you may incur fees to change payment methods.

  2. We must receive ( not postmarked ) your order by the due date printed in the newsletter, and on the current Order Form Summary. Late orders are accepted, but are not guaranteed as to availability. Credit Card and established Prepay customers may phone, fax, or e-mail their orders in by the due date.

  3. Shipping is done via United Parcel Service (UPS) when possible. PO Boxes, APO FPO and most non-continental US addresses will be shipped US Mail (Mail). All customers are charged exact shipping, plus a $1.00 per package handling fee. Shipping will be billed to each customers account. UPS shipments are fully insured. Mail shipments require a $2.00 insurance charge. Foreign and APO shipments will be assess an additional $1 charge for customs paperwork. Final shipments must have shipping charges prepaid or else shipment will be held. If you receive a damaged package, you must follow the instructions detailed on your packing slip. Failure to do so may forfeit your rights to replacements or refunds. Merchandise needing replacement will be replaced, if possible, then credited if we are unable to replace.

  4. Shipping is done on Fridays, and is available on a Weekly, Bi-Weekly, or Monthly schedule. A shipping "skip" week occurs about every 3 months. On the Monthly shipping dates, approximately one-third of the shipments will be made that Friday, with the remainder being made the following Monday. The closer you are to our warehouse will generally cause your shipment to be done on Monday. Pick-up accounts’ books are ready on Fridays, and you must come by at least once a month to remain in good standing. Shipping charges don’t need to be prepaid, but an estimate of $5 or 10 is recommended. Shipping charges will be billed to each customers account after the shipment has been made, and those charges will appear on the following month’s Shortage/Credit Memo.

  5. Returned checks carry a $ 25 fee and may be resubmitted without notice, while a declined Credit Card attempt costs $5. Returned shipments carry a $10 per box re-ship charge, as well as the cost to re-ship. Payments for fax/phone orders are due within 10 days, otherwise a $ 10 billing fee is imposed. Returned shipments, failure to pick-up or pay for orders, or other such acts constitute a breach of contract, and may, at our discretion, cause your orders to be subject to cancellation, and a hold will be placed on future shipments, until matters are settled. Also, all payments due will be accelerated.

  6. All merchandise is sold on a non-returnable, non-cancelable basis by At Your Service Subscriptions. Generally, a single cancellation or 2 will be approved depending upon the dollar amount.

  7. Non-current accounts owing money will have items held which have been partially prepaid. No shipments will be made until payment is received IN FULL, and if not received within 60 days, all merchandise becomes the property of At Your Service.

  8. Customers not placing orders within the two last ordering periods will still be shipped on a monthly basis, and will be charged and billed for the monthly shipping and handling charges for such shipments.. Customers failing to place orders for two consecutive months will be considered non-current, and shipments can be held pending publication of outstanding items on order.

  9. Refunds: Any customer wanting a refund, who quits our service with a credit balance and whose account is in good standing, must request, in writing, a refund. Refunds will be issued by check within 45 days of receipt of the request. All other credit balances may be used for merchandise/shipping credit, within 180 days from the date the customer became a non-current customer. All credit balances not redeemed after 180 days will be canceled and voided.

  10. If you are unsatisfied with Back Issues ordered for any reason, we will accept unconditional returns if they are returned within 7 days of receipt. This does not apply to items damaged in transit (see #3 above). You must still call us first before returning anything. Items must be returned in the condition in which we sent them, and are your responsibility until we receive them back, so you must insure the package. All returns are made at the customer’s expense.